Delivery Information

UK Deliveries

We offer a flat rate charge of £3.50 on all UK deliveries.

Most orders are bulky. If the postman is unable to deliver, the packet will be taken to your local sorting office. Orders sent with Hermes will require somebody to be there to receive the parcel unless you have advised us of a 'safe' place to leave the parcel. Please note that we cannot be held responsible for deliveries left in a designated safe place.

Therefore, it is advisable to use, where possible, an address, possibly an office address, where someone will be available to take in the package.

For orders received by 2pm on week days [except UK public holidays] we aim to dispatch them on the same day. Orders received after 2pm will be dispatched on the next working day. Please contact us if you have missed the deadline and we will do our best to help.

If you require your order more quickly we offer a premium delivery service for orders placed before 2pm which takes 1-2 working days.

All orders for a premium delivery service need to be placed before 2pm to ensure delivery within 1-2 working days. 

The extra charge is calculated according to weight.

Christmas deliveries

The last flat rate postage date for delivery in time for Christmas is Monday 19th December

The last premium postage date for delivery in time for Christmas is Tuesday 20th December

International deliveries

For International Orders, we pass on the actual cost of Royal Mail Airsure, which is calculated based on country of delivery and the parcel weight.

This is a trackable service. The delivery aim is:

Europe 3-5 days                Rest of the world 5-7 days

Please note that duties may apply to deliveries to your country. For most countries within the European Union no charges apply but please check with your local customs.

In accordance with our terms& conditions you are responsible for any duty which might be payable.

Reused and recycled

We are committed to doing everything we can for the environment. We make sure we reuse our packaging wherever possible; sometimes this might have an impact on how your parcel looks!

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